Return Policy
At Jadorelocks we maintain a high level of quality assurance. Due to the nature of our products, ALL SALES ARE FINAL. Each item goes through a rigorous process to make sure you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. All orders have a 1 to 3 working day lead time to be processed before shipping.
Please note your order will only be shipped to the address that you provide during checkout. A tracking number will be provided for each order. Once the item has been shown as delivered we will not be liable for any uninsured packages. Insurance can be purchased by emailing info@jadorelocks.com within 2 hours of making your purchase.
Jewelsbyjadore
All clothing and accessories items- Please Note due to the nature of our specially curated items ALL SALES Are FINAL. in the event a return is accepted it will be on an exception basis the shipping cost will be your responsibility
All items purchased during trade shows and and pop up shops are sold as is and are final sale items they can not be returned or exchanged
In the event a return is accepted for any item the shipping cost will be your responsibility including a 15% restocking fee . Please note that the restocking fee will be calculated based on the total amount before any applicable order discounts. Requests must be made within 1 calendar day from the date of delivery. Any exchange request after 1 calendar day will not be honored. items must be un opened with all tags in its original packaging. Once the item is received back and fully inspected a refund will be issued minus the 15% restocking fee. If the item is found to be damaged used or worn it will be returned back to the customer with no refund.
all request must be submitted via email at info@jadorelocks.com
Replacements and Disclaimers
Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 1 calendar day from the date of delivery. Although no refunds are permitted we will address the quality issue at once. Note that perming, coloring, lifting,rinsing, removing the hair from the weft ,rubber bands or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Jadorelocks verifies and agrees that the product is defective in any way, Jadorelocks will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item plus shipping and handling charges. If Jadorelocks does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
Disclaimer
When purchasing our curly and exotic curl hair textures please note that it will require additional maintenance to maintain your curls. please consult a professional hairstylist for hair care tips.
Exchanges
Jadorelocks, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 1 calendar day from the date of delivery. Any exchange request after 1 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft ,rubber bands or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
you must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back to us. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
@jewelsbyjadore items- Please Note due to the nature of our specially curated items ALL SALES Are FINAL and can not be returned or exchanged
In the event a return or exchange is accepted for any item the shipping cost of will be your responsibility including a 15% restocking fee . a shipping cost of $10 will be charged for all exchanges . Please note that the restocking fee will be calculated based on the sub total amount before any applicable order discounts. Requests must be made within 1 calendar day from the date of delivery by emailing info@jadorelocks.com . Any exchange request after 1 calendar days will not be honored
Due to COVID-19 an additional shipping surcharge will be billed separately for all international orders increased extended delivery times will apply to all international orders . All customs fees are the sole responsibility of the purchaser.